The Importance of Customer Service
A reader writes… Dear, Anita, I have been asked to speak at my company’s annual retreat that is coming up next month. The topic I have been assigned is how to improve customer retention in 2013. The...
View ArticleCustomer Service Tips and Tricks
A reader writes: Dear Anita, I am so excited to report that after a long and exhausting job search, I have finally landed a great customer service job through my local temporary agency. Now that I am...
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